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User’s FAQ

1.What is Chemchain?
Chemchain is a large chemical trading platform established by Sunchem Group.
We wish to integrate information efficiently, engage logistic network safely, rapidly and manage quality control system perfectly to promote global chemical business and trading.
 
2.What if I encounter problems during the business process?
Please contact Chemchain for help: support@chemchain.com
 
3. What if customer service is not online?
Please send us a message with the contact e-mail and phone number as well. We will contact you very soon.
 
4.What payment methods are applicable? 
Chemchain supports PAYPAL, Western Union, bank transfer, etc. In view of the high bank charges of PAYPAL and Western Union, we suggest using bank transfer.
5.What if users have more questions?
Please contact Chemchain for help: support@chemchain.com
 
Tips:
1.We advise that as a buyer, you can register first and make inquiries to suppliers. Registration will bring you a lot of convenience and it will be easier for Chemchain to contact you providing better service when you need help.
2.When you leave a message or post a quick inquiry to Chemchain, please fill out your information as detailed as possible. This will help Chemchain to provide the most accurate compound and information for you.

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